ProSoft Company Limited, for over 29th years, ProSoft business unit of Pro-Line Group has helped manufacturers and distributors in Thailand streamline operations and deliver measurable returns on their investments in information technology. The core product, Infor ERP from Infor Global Solutions is flexible ERP platform that easily integrates with other applications to deliver e-commerce, business intelligence, CRM and supply chain solutions that promoted enterprise profitably.
Founded : 1988
Company Philosophy : The company is dedicated to excellence in product quality, service and training. It maintains a high standard in these areas at all times for the benefit of our customers, including a determined and consistent investment in hardware and software development and customer support.
Company profile Pro-Line Holding Co., Ltd.
Founded : 21 June 1988
Company Philosophy : The company is designed to be your "one-stop shop" for all your core information technology needs. Whether you're building a new IT infrastructure, upgrading or just adding on to your existing systems, Pro-Line has all the hardware and software you need, plus a full range of educational programs to get you up to speed, and keep you there.
Customers : Thailand’s premier technology provider in
Our Solutions Focus : Business Partner on IBM Hardware
The successful installation, implementation and continued use of any system depend upon the support provided by the vendor especially an integrated application solution system. We believe that customer support includes, but is not limited to, the initial conversion period. We believe that each relationship with a customer is a smart partnership and should extend beyond the normal maintenance agreement that describes a customer/Vendor relationship.
Comprehensive support services must include a long-term commitment to the continued successful use of our system. The successes received by our customers in leveraging of not only the on-going research & development of the system but also the support provided by us, is reflected in the continuity of our support services to our Customers every year.
In the event that a customer contracts for our Support Services, the 7 x 24 hours on-site Service Team will be first level functional and technical support for troubleshooting and corrective maintenance. All Application Software related issues, minor operating system, networking, database problems will be handled by our First Level Service Team. Depending on the severity of a problem, we will determine if on-site support is necessary. All problems that are unable to be attended to by our Service Team will be escalated to the respective vendors service desk facility. Depending on the nature of the problem, a local engineer will be dispatched by the vendors.
Pro-Line Support Services
Pro-Line Support Services provides personalized, comprehensive hardware, software and network support. With this support, you can rely on our support team focused on your technical support needs. The relationship developed between you and our support team will help you increase your system availability and the productivity of your business. Therefore, you will spend more time managing your business rather than managing the systems itself.
The Benefits of This Support
First Level Support
Pro-Line Support provides 24 hours a day 7 days a week support services as follows: